We accept after-sales service requests for TASAKI products only. Products from other brands, as well as TASAKI products that have been modified or processed by third parties, cannot be accepted for service from a quality assurance perspective.

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Regular maintenance once every two to three years is recommended, depending on how frequently the jewellery is worn.

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Within the standard resizing range:
In addition to the initial resizing provided at the time of purchase, one complimentary resizing service is available within one year of purchase. This service also includes refinishing and re-engraving of the inscription. After one year from the date of purchase, resizing services are available from JPY 9,020 (incl. tax) for bridal rings and from JPY 11,440 (incl. tax) for non-bridal rings.

Outside the standard resizing range:
An additional charge of JPY 2,200 (incl. tax) per size will apply. Within one year of purchase, only the fee for the excess size range will be charged. After one year, the resizing fee above plus the excess size charge will apply.

Please note that depending on the condition of the item, we may recommend other repairs or processing, such as ring arm replacement, which may incur additional charges.

Please also note that the typeface (font) and engraving style may differ from the original.

Re-engraving of text can be carried out within the resizing service fee.
Please note that the font or engraving style may differ slightly from the original.

As resizing involves removing metal from the surface during finishing, it may result in changes to the silhouette or a reduction in strength. We recommend limiting the total number of resizing procedures, including refinishing, to no more than two occasions.
Depending on the condition of the ring, replacement of the ring arm may be required, in which case a quotation will be provided.

Depending on the condition of the ring, the requested service may or may not be available. The item will be inspected upon receipt, and a quotation will be provided.

If processing is possible, refinishing of both the exterior and interior surfaces will be carried out, along with re-engraving of the text.
Please note that the font or engraving style may differ slightly from the original.

Engraving is mainly provided for bridal rings; however, birthstone products can also be engraved. Please contact your nearest TASAKI boutique or TASAKI Customer Service for information on products that can be engraved.

The maximum number of characters varies between designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

See below for details on engraving.
Engraving can be performed free of charge once, within one year of purchase, either at the time of purchase or after delivery.
* A fee is charged for engravings on birthstone products regardless of when the engraving is performed.

Changes to engraved text, including deletion of existing engravings, are available for a fee.
Please note that the font or engraving style may differ slightly from the original.

Refinishing includes cleaning as well as polishing the surface to remove scratches and tarnish.

The service is provided free of charge within one year of purchase; a fee will apply if more than one year has passed since the purchase date.

As refinishing involves removing metal from the surface, it may result in changes to the silhouette or a reduction in strength. We recommend limiting the total number of processing procedures, including resizing, to no more than two occasions.

In order to preserve the ring's silhouette and strength, deep scratches cannot be completely removed.

Please note that refinishing is generally performed on the surface only. However, for rings with slender arms, if polishing the sides alters the engraved lettering, the text will be re-engraved.

Please also be advised that the font or engraving style may differ slightly from the original.

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

This service can be provided for some designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

This service can be provided for some designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

This service can be provided for designs that are currently available for purchase. Please enquire at a TASAKI boutique for confirmation. The remaining earring will be kept during manufacturing for the purposes of matching the pearl colour and checking the two sides. Please note that outlet stores cannot accept orders of single full-price earrings.

Silicone pads are available for purchase. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Earring backs are available for purchase. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

This service can be provided if the pendant design is currently available for purchase. A quote will be provided regarding the fee for this service.

Please contact your nearest TASAKI boutique or use the After-Purchase Service form to contact TASAKI Customer Service.

You will be asked to show your certification when requesting After-Purchase Service. If you have lost your certification, the stamp on the product can be used as proof of manufacturing. However, please note that in such cases services cannot be provided free of charge even within one year of purchase.

One case is provided per product. Cases cannot be sold separately.