After-Purchase Service | FAQ

After-Purchase Service

Pearl necklaces and pearl bracelets (pearl-only products)

Do you provide re-stringing?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

How often should necklaces and bracelets be re-strung?

Regular maintenance once every two to three years is recommended, depending on how frequently the jewellery is worn.

My necklace or bracelet was pulled and the string snapped. Is there a charge for repairs?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Are you able to remove pearls to reduce the length of a product?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Are you able to to add pearls to increase the length of a product?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Are you able to to change the clasp of my necklace?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Is it possible to make a single long necklace into two necklaces?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

My pearl necklace seems to have dulled, can I have it cleaned?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Ring size adjustment

Is it possible to have the size of a ring adjusted?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Can I have the engraving on my ring refreshed when I get the size adjusted?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

How many times can the size of a ring be adjusted?

The surface of the metal is worn down during size adjustment, which may lead to the shape becoming distorted and the strength of the ring being reduced. We do not recommend processing products more than twice, including polishing. From the third time onward, the band of the ring may need to be replaced. A fee will be charged for this.

Ring deformation repair

The shape of my ring has become distorted. Can I have it repaired?

Whether or not repair is possible depends on the condition of the ring. We will inspect the ring and provide a quote if it can be repaired.

Engraving

For what kind of products is engraving available?

Engraving is mainly provided for bridal rings; however, birthstone products can also be engraved. Please contact your nearest TASAKI bouique or TASAKI Customer Service for information on products that can be engraved.

What is the maximum length for engravings?

The maximum number of characters varies between designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Can I have a ring engraved?

See below for details on engraving.
Can be performed one time free of charge within one year of purchase, either at the time of purchase or after delivery.
* A fee is charged for engravings on birthstone products regardless of when the engraving is performed.

Is it possible to change the content of an engraving?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Cleaning

My ring has dulled, is it possible to have it cleaned?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

My ring is scratched, is it possible to have it polished?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Is cleaning available for products other than rings?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Chain repair

The chain on my jewellery snapped after being pulled. Is there a charge for repairs?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

The part that connects the chain and the metal fitting has become detached. Can I have it repaired?

This varies based on your country of residence. For more information, please contact TASAKI Customer Service using the After-Purchase Service form.

Earrings

Can I have my clip-on earrings made into pierced earrings?

This service can be provided for some designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Can I have my pierced earrings made into clip-on earrings?

This service can be provided for some designs. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Can I have single-pearl clip-on earrings made into pierced earrings?

Yes, this service is available. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Can I have single-pearl pierced earrings made into clip-on earrings?

Yes, this service is available. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

I lost one of my earrings. Can I have a single earring made?

This service can be provided for designs that are currently available for purchase. Please enquire at a TASAKI boutique for confirmation. The remaining earring will be kept during manufacturing for the purposes of matching the pearl colour and checking the two sides. Please note that outlet stores cannot accept orders of single full-price earrings.

I lost the silicone pad on the clip-on earring fitting.

Silicone pads are available for purchase. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

I lost the back of my pierced earring.

Earring backs are available for purchase. For more information, please contact your nearest TASAKI boutique or TASAKI Customer Service.

Item alteration

Is it possible to make a pendant using the diamond from an engagement ring?

This service can be provided if the pendant design is currently available for purchase. A quote will be provided regarding the fee for this service.

Repair requests

I would like to discuss the details of repairs.

Please contact your nearest TASAKI boutique or use the After-Purchase Service form to contact TASAKI Customer Service.

Certification

Do I need to show certification to receive After-Purchase Service?

You will be asked to show your certification when requesting After-Purchase Service. If you have lost your certification, the stamp on the product can be used as proof of manufacturing. However, please note that in such cases services cannot be provided free of charge even within one year of purchase.

Jewellery cases

Can I buy a replacement case for an item if the original becomes damaged?

One case is provided per product. Cases cannot be sold separately.