Shopping at TASAKI boutiques | FAQ

Shopping at TASAKI boutiques

Enquiring if a product is in-stock

I would like to make an urgent purchase, is the product available at my nearest TASAKI boutique?

For more information, please contact TASAKI Customer Service using the contact form.
CONTACT US:TASAKI Customer Service

Reserving products in-stock

I would like to see a product in store, can I make a reservation?

You can check the current stock level of a product and make a reservation in advance by contacting TASAKI Customer Service using the Product information form. Please be sure to include the product name and size in your message. Some designs may only be available at certain locations. In such cases, we will provide information about which TASAKI boutiques have the product available.

Reservation length

I am considering purchasing a product, how long can I reserve it for?

Products can generally be reserved for two weeks. Please note that reservations may not be possible for items with limited stock.

TASAKI boutique information

Where can I find the location and opening hours of TASAKI bouiques?

Click here for details.

Payment

Can your products be purchased duty free?

Products can be purchased duty free at all TASAKI boutiques, with the exception of those located in China.

Certification

Do your products come with certification?

Yes, certification is provided with our products. Purchase history is managed using the product code printed on the certification. However, certification is not provided at outlet stores. Please keep your proof of purchase as an equivalent.

You will need to show your certification when requesting After-Purchase Service. Please store it safely together with your product, as certification cannot be reissued.

The TASAKI certification does not include details such as pearl sizes. Is it possible to have them listed?

Certification only includes the product code. This product code can be used to check purchase history and product details. Please enquire in store if you would like other information to be listed.

Returns and exchanges

Are returns or exchanges accepted?

We cannot accept returns or exchanges unless the product is defective.

After-Purchase Service

Do you provide services such as repairs, size adjustment and cleaning?

Please refer to the After-Purchase Service section.

Care and storage

I would like to know more about the care and storage recommendations of a product.

Please refer to the Care and Storage section.