Offer Quality Products and Services That Customers Feel Comfortable Purchasing

Quality Control​

In the belief that earning our customers’ confidence in the quality and safety of TASAKI’s products is paramount to the enhancement of customer satisfaction, we are pursuing initiatives to maintain our high standards of quality and safety.

Initiatives for the Improvement and Control of Quality

Pearl farming

In our pearl farming operations, we conduct artificial spat production and continue to engage in research for the development of Akoya oysters that can withstand changing ocean conditions, including rising ocean temperatures, and grow beautiful pearls.*1

The cultured pearls are graded by strict criteria, and only those pearls that have been graded as top class are sent out into the world as TASAKI jewellery.

Grading

Pearls are ranked by quality according to their nacre quality, luster, color, shape, and size. For diamonds, in addition to the 4Cs of carat, color, clarity and cut set by the GIA (Gemological Institute of America), which determine diamonds’ value, TASAKI has set its own criteria, including order of confirmation, methods for checking each facet, and matters to be checked, against which our diamonds are strictly evaluated. In doing so, we ensure that our diamonds that are graded in-house in this way achieve the same grades as from third-party appraisers in 100% of cases.

Inspection framework

Our products are inspected against pre-set standards and specifications to ensure the same results even by different inspectors. Strength criteria are set for each part, such as claws on jewellery settings, chain clasps, and earring clips, and multiple tests are conducted from the perspectives of strength and safety, alongside external indications of quality.

After-sales service

To ensure that our customers can enjoy their purchased jewellery for many years to come, we have established systems that enable us to offer after-sales services at our stores both in Japan and overseas. We also offer a lifetime service of free restringing of our pearl necklaces.

TASAKI Vision

With our commitment to ensuring the traceability of materials such as pearls and diamonds by 2030, TASAKI strives to offer quality products and services that customers can purchase with peace of mind.

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Scope of report

The information in this report primarily covers TASAKI & Co., Ltd. Where other Group companies are included, this is made clear in the text. All references to “TASAKI” in the text refer to TASAKI & Co., Ltd.

Period covered by this report

Most of the information provided in this report concerns the period from November 1, 2021 to October 31, 2022, the fiscal year of TASAKI & Co., Ltd. However, the qualitative information contains some information covering the period from fiscal 2021 and earlier or fiscal 2023. In such cases, this is clearly stated in the text.

Publication Timing

Publication date: August 23, 2023

Guidelines referenced

GRI / ISO 26000

Forward-looking statements/Disclaimer

Forward-looking statements found in this report are based on information obtained by TASAKI until the publication of the report and certain assumptions determined to be reasonable. They are not intended as a guarantee by TASAKI, and for various reasons, actual results may differ considerably from the forward-looking statements contained herein.

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